At thread to cloth, our customers are our number one priority. If you don’t love your purchase, you may return your full price item/s for a refund or replacement within 30 days after receipt. Please note, sale or clearance merchandise is non refundable. Processing/shipping fees are non-refundable.
No refunds are issued on special ordered items, this includes the Cut Loose special order collection, as all sales are final
Please include your original packing list with your returned merchandise. Merchandise must be unworn, unlaundered, unaltered and include their original price tags. It is recommend that you insure your package and/or send it with a carrier that provides tracking. Please mail your return to: thread to cloth, 8209 Foothill Blvd# A130, Sunland, CA 91040 Or if you prefer we can email you a preprinted mailing label and shipping costs will be deducted from you return.
Please allow 7-10 days from receipt for your refund to be processed.
We care about your feedback, so please let us know the reason for your return. Please email us at email@example.com or contact us at 800-647-9979.